Customer commitment to data protection and privacy

Protecting personal data and your privacy is of greatest concern for the Big Bear Group and group of companies. 
The Big Bear Group consists of company affiliate of Big Bear Foods Private Limited and brands owned by the company or the promoters; Big Bear Foods and Big Bear


Big Bear Foods Private Limited hereinafter named as BBFPL manifests its commitment to privacy and data protection by strictly adhering to the following principles.
BBFPL uses personal data lawfully, fairly, correctly and in a transparent manner.
BBFPL collects no more personal data than necessary, and only for a legitimate purpose.
BBFPL retains no more data than necessary or for a longer period than needed.
BBFPL protects personal data with appropriate security measures and necessary encryptions.

About this Privacy Notice

This Privacy Notice intends to establish a clear, concise and transparent communication on the collection, use, processing, storing etc. of personal data relating to customers of BBFPL
Within the meaning of this Privacy Notice “customer of BBFPL” means former, current and potential customer or user of a product or service offered by an BBFPL and/or its brand(s), visitors to one of our official websites or stores, member of a loyalty program or community.

Who is responsible for processing of your personal data?

The Indian company, Big Bear Foods Private Limited is primarily responsible for the processing of personal data within the scope of this Privacy Notice. Under certain circumstances the responsibility for data protection and your privacy is shared with one or several other legal entities, either being a Big Bear Foods Private Limited entity or affiliate company or a third party. 
Under each specific section of this Privacy Notice you will be informed about who is responsible for processing your personal data, the allocation of responsibilities and the modalities for the execution of rights.   

Identity of Big Bear Group controller(s):

Big Bear Foods Private Limited 
34-35, Third Floor
Sector-11, Rohini
Delhi - 1100085
Companies register: Registrar of Companies, DELHI, INDIA
Authorised representative: RAHUL KHATRI
CIN: U15100DL2019PTC346323
The named BIG BEAR FOODS PRIVATE LIMITED controller(s) above are throughout this Privacy Notice individually or collectively referred to as “BIG BEAR”, “BIG BEAR FOODS”, “BBFPL”, “we” or “us”. 

Where do we process your data?

The personal data that we collected from you is generally stored within“INDIA” but may also, whenever necessary, be transferred to and processed in a country outside of the INDIA. Any such transfer of your personal data will be carried out in compliance with applicable laws and without undermining your statutory rights.
From time to time we may transfer(s) personal data from INDIA to a third country not being approved by INDIA as a safe country for such transfer (adequacy decision). Whenever applicable BBFPL will use adequate measure to ensure a similar level of protection as granted within the INDIAN Region or other lawful grounds for transfer.

Who has access to your data?

Your personal data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your personal data may be shared between the companies and brands of the within the Big Bear Group, with suppliers and sub-contractors (processors and sub-processors) carrying out certain tasks on BBFPL’s behalf and with independent third-parties.
In addition, we may also disclose personal data to third parties, if we have reason to believe that using or disclosing such information is necessary or advisable to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property, including the prevention of fraud.
We reserve the right to transfer any personal data we have about you in the event that we merge with or are acquired by a third party, undergo another business transaction such as a reorganization, or should any such transaction be proposed. 

What is the legal ground for processing?

BBFPL is not allowed to collect, process, use, store etc. personal data without a valid legal ground. Lawfulness may be derived from your consent, by contract, statutory obligations or from our legitimate interest as a business. For each and every specificprocess or purpose of processing of personal data we collect from you, we will inform you about which legal ground that will apply, and what rights you are entitled to exercise. Whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact CUSTOMER SUPPORT that will provide you with your personal data via e-mail.

Right to portability:

Whenever BBFPL process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a BBFPL account you can edit your personal data under your account and My Account pages.

Right to erasure:

You have the right to erase any personal data processed by BBFPL at any time except for the following situations.

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with BBFPL, regardless of the payment method
  • If you are suspected or have misused our services within the last four years
  • Your debt has been sold to a third party within the last three years or one year for deceased customers
  • Your credit application has been rejected within the last three months
  • If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on BBFPL’s legitimate interest. BBFPL will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Right to restriction:

You have the right to request that BBFPL restricts the process of your personal data under the following circumstances:

  • If you object to a processing based BBFPL's legitimate interest, BBFPL shall restrict all processing of such data pending the verification of the legitimate interest.
  • If you have claim that your personal data is incorrect, BBFPL must restrict all processing of such data, pending the verification of the accuracyof the personal data.
  • If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • If BBFPL no longer feels the need or needs the personal data but it is required for your to make of defending legal claims.

How do you exercise your rights?

We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at Customer Support.
If you have an Account or being a member of Big Bear, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.

Right to complain with a supervisory Authority:

If you have complaints about the way Big Bear or its affiliate company(ies) or its affiliate brand(s) or the parent company processes and protects your personal data and privacy you have the right, at any time, to make a complaint to the concerned authorities in India under Ministry of Electronics and Information Technology or to The Adjudicating Officer and Cyber Appellate Tribunalor any other competent a supervisory authority in the country of residence.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice.